Since REDAIR began in April 2006, we have booked almost 10,000 transfers and charters, and we pride ourselves on providing excellent service, from your initial enquiry to delivery at your destination.

We regularly receive letters, cards, phone calls and emails from happy customers – and the following sample comments have been chosen to represent the views of the majority of our customers.

However, all in the garden is NOT always rosy! There have been a few occasions where things have not quite gone according to plan, and we have received a complaint. On the rare occasion that something comes unstuck, it’s generally due to:

• REDAIR error,
• unforeseeable traffic delays,
• customer error, or
• flight cancellations or delays.

When a problem occurs, we do our best to find and deliver a solution. And of course we offer compensation if REDAIR is at fault.

WE STAND BY OUR POLICY TO ALWAYS RESPOND TO CUSTOMER FEEDBACK, BE IT POSITIVE OR OTHERWISE.

TOURS

Each year our tennis group have a weekend away somewhere in south east Queensland and it is getting harder to find places to go and where one can receive value for money, not to mention having to burden someone in our group to be the driver for the weekend. So a trip like this one was excellent and met our needs perfectly.

The itinerary that was chosen for the weekend was perfect. Accommodation was great, food excellent, and of course there was the wineries tour, the cheese factory and need I say about the shopping, which the girls couldn’t get enough of as there are so many delightful shops in Montville and Maleny to explore.

Anyway I came away feeling that I really had a relaxing and enjoyable weekend with my friends, saw a few places for the first time and will have lots of happy memories of our weekend escape. From start to finish it was a wonderful. Thank you.

Luba, September 2008.

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Gary and Donna of RedAir Tours delivered a tour that was both memorable and tremendous value for money. Their organisation was professional and thorough and they left no stone unturned in ensuring that our group experienced a variety of interesting and enjoyable activities. I would highly recommend RedAir Tours for a quality travelling experience.

Carmel , August 2008.

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What a great service REDAIR provides! Last Christmas we went on a REDAIR Christmas Lights Tour. That was fun! With singing and Christmas hats/antlers and Christmas Cake. It was the first time we have done a Christmas Light Tour and we loved it. We will do it again! Susan, March 2008.

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TRANSFERS

Thank you for such a great service. We were picked up on 24/6 by ‘Jilly’. Lovely lady, wonderful attitude – the trip to the airport was spot on! And thank you to the driver who was there to meet us when we returned, just lovely service. Keep up the good work and great service too. Alan & Caroline, July 2008.

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I would like to thank REDAIR for your prompt reply when I was overseas and needed to make a change to my booking. The difference in the time made it awkward to communicate from one part of the world to another quickly. So I was very impressed when I received a very quick and courteous reply, with no problems with a change in my arrangements.

As a matter of fact, I have always been happy with the service from REDAIR. Pickups have been on time, or someone has always advised if there is any change in times due to other passengers or traffic.

I know that when I return from overseas or sometimes from within Australia, I am always pleased to see your smiling happy greeting and be driven home to my door. Marite, May 2008.

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We booked your shuttle to go the airport from Burpengary. We don’t travel much but may I congratulate your company on an excellent service and a very very special thank you to our driver Brad he is a huge asset to your company. I will not fail to recommend your service. Brad was wonderful, and went out of his way to be helpful. Chris, March 2008.

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We had to alter our pick-up arrangements on Tuesday when Jetstar changed our flight. After sitting at Sydney airport for 8 hours … we were met in Brisbane by your driver. I’m sorry I don’t remember his name but at 82 my memory is more of a forgettory!

I am writing to say how much we appreciated his kindness, thoughtfulness and happy disposition. At his suggestion we bought bread and milk on the way home, he would not let us carry our luggage, and was a splendid recommendation for your business.

Donald & Fay, February 2008.

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Compliments to your company! Good to see good old fashioned customer service. Polite drivers, on time, professional attitude. Should be more of it! I felt safe (being elderly) and looked after. Freeman, November 2007.

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To Garry and all staff

We just wanted to thank you for you wonderful service of delivering and picking us up on our recent trip toMelbourne . Many thanks from us all and we certainly use you company again it’s the only way to fly ….on time…

We also wish you all a very Merry Xmas and a Happy New Year. Cheryl, Robyn, Fay & Avril, December 2007.

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CHARTERS

I would like to pass on my appreciation for taking care of our group last week. Being a new supplier to us there is always some anticipation as to how things are going to go. But your driver Brad was most helpful and a delight to deal with. So thank you, and the next job in Qld we will be in contact. Harry Coomans, Results Plus, August 2008.

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Thank you for organising my transport needs on the 19th. The service and delivery was most impressive. Special thanks to driver Kerrod, he did a marvellous job. Due to my being so impressed, can you please assist with the following….

Tony Bennett, Century Yuasa Batteries, July 2008.

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Thank you for the bus hire you could not have a better bloke than the bus driver in Peter. He was helpful in every way. We had a great time we will be back again next year hopefully Peter will still be with you. Alan, ‘State of Origin’ visitors, June 2008.

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Chartering your service to take us to and from our Christmas function was a great idea. It meant we were all able to enjoy the night without having to worry about who was driving. The service was efficient and friendly and we were able to ring the driver when we were ready to come home. We were all picked up and dropped off at our own homes, which made for a low stress and enjoyable night. Helen, Sun City Air-Con, December 2007

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